Our Guidelines

• Pre-booking is essential. All of the above journeys will begin from Dungeness or Romney Sands Station. Passengers at their designated return time - see timetable. This will ensure we can safely meet social distancing requirements. Please note if you have booked in a group of more than 4 adults and 2 children you will be seated in two compartments, we’ll try to keep these together where possible.
• Arrive 10- 15 minutes before your departure time. To ensure our trains can depart on time we advise you arrive 10 - 15 minutes before your departure time. Access to the station will not be available before this time.
• Socially distanced queuing and carriage compartments. We’re following the Governments social distancing guidelines. We’ll try to keep queues to a minimum but where they exist you’ll see 2-meter markers. Partitions between carriage compartments will mean you can see those in the compartment next to you but contact will be restricted. Children under 3 without tickets may need to be seated on a lap.
• Additional hygiene measures. You’ll notice some new additions to the station such as hygiene screens at shop/catering counters, new hand sanitising stations and carriage compartment cleaning between each return journey. Our teams have all had additional briefings on social distancing and additional cleaning measures.
• Chip and PIN/ Contactless card payments only. Hythe Coffee Shop and End of the Line Restaurant Dungeness will accept card payments only. We are not currently accepting cash.
• All adults and children aged 11+ years old must wear a face covering during check-in in our shops and in our catering building. Passengers do not need to wear a face covering when travelling on the train as we have separated compartments. We have limited stock of face covering available to purchase on the day.
• Some facilities will be temporarily unavailable.